It's not been a good few days.
There's been a burglar alarm going off in my road since Friday. On Friday I thought that it was coming from somewhere distant, it wasn't until Saturday Morning as I went out that I realised it was from the boarded up house.
Saturday evening I came home and passed the house again, it was still going off. So I called the Council's Noise Line.
I was put through to some sort of call centre and told that I would be called back in 10 to 15 minutes, I was doubtful, but they did deliver, well in part.
While waiting I read the Council's page on Burglar alarms, you can read that here.
Well when they called me I was firstly told that the "noise team" was more of a noise person and that no one could be sent out to witness the alarm going off.
"So what can I do?" I asked, call back Sunday after 1pm I was told.
Now on the web site it says When the noise team receives a complaint of a burglar alarm sounding, it tries to contact the keyholders. So I asked about that. I was told that the Council don't have a list of keyholders but that the police do. So that part of the page was nonsense.
They wouldn't contact the police for me either but said it was a good idea when I offered to.
So I call the police. It turns out that they don't have a list and will only attend a property when it looks like there's been a break in, which wasn't the case at the boarded up house. They said that the Council do have the list of keyholders for alarmed properties.
So I phone the noise individual back. She seemed surprised that the police didn't have a list of keyholders and again confirmed that they didn't. Apparently they haven't implemented the piece of legislation that says that they should, I need to try and find out if that's compulsory for a local authority.
I let her know that the web page was nonsense and completely inaccurate, she said she'd raise it with her management and it would be updated within a week. I'll be keeping an eye on that.... She says that all I can do is to call back at 1pm on Sunday.
So the alarm continues to sound all night through to Sunday morning. Thankfully I can't hear it from my bedroom only from my lounge, I pity those that are closer to it.
Anyway skip to Sunday... The alarm's still going off, my call goes to the call centre thingy and I wait for the team to call me back. Half an hour later I'm still waiting, I've got things to do so I've got to go out. Hopefully they'll get back to me at some point today...
To cap all this off my neighbours downstairs have woken me both Friday and Saturday nights by coming in and playing loud music. Friday it was 1.30am and Saturday it was 2.15am. I had to stamp on the floor a few times to get them to turn it down, even then it went to the level that I could still hear the bass tapping away and I just couldn't get back to sleep. After an hour last night I gave up and watched TV until 4am (with headphones!) and then finally managed to pass out.
I need to say something, but it's not easy. It's much easier to tackle something like the Council where it's impersonal.